Wednesday, January 5, 2011
At the risk of sounding like an old fuddy-duddy, I predict that as we continue to crawl out of this recession through 2011, we will see a return to the fundamentals in the corporate world.
What I mean is by this is a return to values based management; a rebirth of corporate and social responsibility; a renewed focus on sustainable growth versus quick profits; a resurrection of the bias for employee development over cost cutting; and perhaps most exciting of all, a resurgence of customer care and great service!
Do I think this will happen in companies across the board? Of course not! That would be naive and wishful thinking. But it will happen for those with leaders bright enough to learn from the lesson of the past, brave enough to bring back what was good and strong enough to always take the high road as they move forward.
That's my prediction. What's yours?
All the very best in 2011!
To comment, or read the comments on this blog click on 'comments' beside the little envelope below. To read previous articles (this is #40), see the Blog Archive (lower right) and to become a Wavemaker Blogs follower, click on 'Follow' (just above Archive).
If you would like to be notified whenever a new Wavemaker blog topic is posted, just drop us an email at email@example.com with "Blog Me" in the subject bar. We promise never to provide your contact details to anyone else and you can unsubscribe from this service at any time.
If you would like to know more about how Wavemaker Consulting can help your company improve the customer experience you provide, visit our Website, or email us at firstname.lastname@example.org