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Wednesday, July 14, 2010

Deliver What You Promise

Last week my wife and I took a short break and headed back east to visit family and friends and spend a little time touring Boston and New York City.

While walking through the financial district of The Big Apple, something in a second story window caught my eye.

We stopped and took this picture as I couldn't resist the contradiction of an all important lesson in customer service:

Never create expectations against
which you can't deliver!

I wonder just how long the gentleman (top left) has been waiting for his pizza? But enough said about that. As it happens, both New York and Boston far exceeded our expectations.

While a tad on the warm side at 103 Fahrenheit/39 Celsius, we found New York to be clean, friendly and surprising vibrant, what with the recession and all. With the exception of a little attitude from one poor soul who in all fairness was melting in a half price Broadway ticket booth, the service was exceptional! But then who would expect anything less from the city that knows how to handle adversity like no other.

Boston was equally warm on both fronts. If you're ever out that way, I highly recommend the Duck Tour followed by a taste of the local seafood at The Barking Crab... but be prepared to wait in line. Recession or not, the combination of warm, friendly and funky still draws a crowd.

Could it be the Americans are on to something?

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